24/7
All-time automated customer support process on omnichannel even during off-office hours
90%
90% of initiated conversations are conducted without users abandoning the session midway.
> 78%
More than 73% of user issues are resolved satisfactorily without the need for human intervention.
Enhance Customer Satisfaction
with Swift, Relevant Automated Conversations
Reduce Wait Times & Inconveniences: Automated Voice System
Provide fast response and support to customers/ users by providing answers for commonly asked questions or handing the conversation to live agents to better solve the new or tricky queries which improve customer experience.
Up to Date Conversational AI: Relate to Latest Intents and Queries
Trained by Natural Language Processing to learn and improve from time to time in order to handle new intents and refresh a latest set of similar queries that are frequently asked in a period of time.
Greater Accessibility & Convenience: Omnichannel Deployment
Multi-platform deployment (website, mobile app, FB messenger etc) is available to ensure that customers can interact with your organisation on their preferred channels, increasing convenience and facilitating easier adoption.
