In the ever-evolving landscape of banking, insurance, and regulatory industries, the demand for fortified Anti-Money Laundering (AML) programs and systems has surged since the pre-COVID era. Recent events, like the high-profile US$1.3 billion money laundering probe in Singapore, have sounded a clear alarm, highlighting the need for robust AML strategies...

Organisations worldwide, especially in Asia, are awakening to the pressing need for sustainable development. However, the journey towards sustainability often hits a roadblock at the very first step - data collection. Countless organisations find themselves struggling to gather and utilise accurate sustainability data, hindering their ability to optimise their sustainability performance...

As the threats of fraud continue to evolve all around the world, it’s becoming increasingly clear that traditional methods of fraud detection are no longer enough. Not only that, the cost of fraud to financial institutions and the customers is staggering, and the consequences of a successful fraud can be devastating...

Asian banks were discovered to be highly vulnerable to fraud as most of them have low fraud insight accuracy, with their fraud detection false alarm rate above 80%, serving as a wake-up call...

Frauds and compliance issues are on the rise which has become a serious hidden threat to organisations since the business trends and consumer behaviours are shifting online. The exponential increase in online activities makes organisations more vulnerable ...

Customer experience has been the top priorities for most of the organisations today because customers will not only care about the quality of products or services but they will also concern about the customer service experience for the entire purchasing process. According to a research from Forbes, 30% of the customers who had a bad experience...

Since 2018, the use of AI for the organisations have been more than doubled and 40% of financial services companies were applying AI against risk. (Birlasoft, 2019) However, not all of them see significant value on mitigating risk with AI because...

Optimise revenue and increase profit are always the main goal for every organisation. One of the most direct ways to gain profit is by improving sales performance. Every organisation will also have their target audiences that they hope to be influenced to drive sales. However...

Behavioral science by itself is not something new which refers to the use of scientific methods to study human behaviors. How about applying behavioral science to leverage big data with advanced technologies like Artificial Intelligence (AI) and Machine Learning (ML)?...